Customer Support Engineer

Customer Support · Hyderabad, Punjagutta
Department Customer Support
Employment Type Full-Time
Minimum Experience Entry-level
Compensation 18,50,000

ROLE AND RESPONSIBILITIES


Respond to customer inquiries promptly.

Troubleshoot technical problems reported by customers.
Work with internal departments like Product Development, Product Marketing, and Sales.
Ensure consumer satisfaction by effectively working with both Customers and Constella internal groups.
Maintain and keep customer records up to date including any tickets opened internally



QUALIFICATIONS AND EDUCATION REQUIREMENTS


Ability to multi-task effectively
Ability to prioritize work
Organized and calm
Technical experience with programming, REST APIs, any other technical troubleshooting (desired)
Familiarity with Kibana or similar product (desired)

B.E/B.Tech in Computer Science (desired)

Thank You

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  • Location
    Hyderabad, Punjagutta
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    18,50,000